FREQUENTLY ASKED QUESTIONS

GENERAL CONFERENCE REGISTRATION

What does my general conference registration include?

General registration includes access to sign-up sessions including Speed Pitching, Luncheon Roundtables, 30 Minutes With, (sign-up is required through ), general delegate networking events plus the delegate list with contact information.

What are the ways to register?

Please feel free to use our easy online registration here.
Alternatively, you can contact Joel Pinto via email at jpinto@brunico.com or via phone at 416-408-2300 x650.

I want to purchase more than one ticket, but I don't have the names of the attendees yet. What are my options?

Please contact Joel Pinto via email at jpinto@brunico.com or via phone at 416-408-2300 x650.

I have already registered but am unable to attend. What are my options?

Should you be unable to attend this event, we require notice in writing (rswestcustomercare@brunico.com) on or before May 3, 2013 at 5pm, ET. Cancellations made after this date will not be eligible for a refund. All cancellations are subject to an administration fee equal to 50% of the invoiced purchase price. All prices are quoted in US$. Your registration may be transferred to another individual at no charge. Should you wish to transfer your registration to another person, please inform us by email to rswestcustomercare@brunico.com, a minimum of 48 hours prior to the event. The following details will be required: (*Mandatory) *Name of Attendee taking your spot, *Title of Attendee, Direct Phone and Fax Number, *Email Address, and *Company Details (*Name, *Address, Website and *Phone and Fax Numbers). If for any reason whatsoever the conference is cancelled, the liability of Brunico Marketing Inc. shall be limited to reimbursement of the conference fees. Producer reserves the right, with reasonable notice, to change program dates and venues and assumes no liability for the changes.

Why is my email address required?

We need your email address to provide you with your registration confirmation email that includes your link and also to send your e-invoice. Your email information is private and is not given to other delegates.

When do I receive my registration badge/ticket?

Badges and delegate packages may be picked up from the registration desk on the day of the event. Please note that we do not send out physical tickets. On Wednesday, June 5, registration will open at 8:00 am and close at 4:30 pm. On Thursday, June 6, registration will open at 8:00 am and close at 3:45 pm.

Will I receive a receipt/invoice?

Once your registration has been processed, an invoice will be sent to you via email within 24 to 48 hours upon receipt. If you have misplaced your invoice, please contact rswestcustomercare@brunico.com to have it resent.

Who is Brunico Marketing Inc.?

The conference is produced by Brunico Marketing Inc., a subsidiary of Brunico Communications Ltd., which publishes KidScreen Magazine, Realscreen Magazine, Playback and Strategy Magazine.

GENERAL

How can I see the delegate list?

Registered delegates will have access to Realscreen West's online networking tool, , which also allows you to contact other delegates through our private messaging system.

To view delegates, please follow these steps:

• Go to your Home Page
• You will see a series of tabs below:
  Welcome, XXXXX [My Preferences | Sign Out]
• Please click on “Search Delegates”
• Here you can search “All Delegates” or individual delegates by using our search parameters.
• You can export the list using Microsoft Excel.

Will there be any networking parties?

Yes, following the last session of the day there will be a networking cocktail party.

What is ?

The online interactive tool designed to help you get a jumpstart on your networking. Registered delegates can search and send messages to each other months in advance of the event. Set up meetings, identify common interests...build partnerships!

How do I get my login info?

Your login information will be sent to you in your confirmation email following registration. Your user name is the email address that you gave us upon registration. If you have misplaced your password, please contact Customer Care to have it resent at rswestcustomercare@brunico.com.

Can I change my password to something I can easily remember?

Yes. Please follow these steps to change your password:

• Go to your Home Page
• You will see ‘ Welcome, XXXXX [My Preferences | Sign Out]’ just below the navigation tool bar.
• Click on “My Preferences”
• Click on “Log In Setup”
• Here you type your old password (given to you in your confirmation email) and then choose a new one that can be easily remembered.

Note: Once you log-in to from your usual computer, it will automatically log you in each time afterwards.

How do I sign up for “Speed Pitching”?

Selection opening date TBC.

Please go to your home page and follow the instructions below:

• Once in your , you will see a navigation bar at the top: Click on “MyAgenda”.
• At the top of your agenda you will see a link that says “Go to speed pitching”.
• After clicking on “Go to speed pitching” a grid will generate. At the top of the grid you will see the speed pitching hosts who you will be able to choose. (Note: You can only choose one speed pitching slot)
• In each time slot you will see “Sign-Up” under each time. Please click on the slot you would like.
• This brings up a dialogue box advising you that you are adding this pitch session to your personal agenda.
• A green checkmark shows up under session title once you have successfully signed up for a speed pitching slot.

How do I sign up for “30 Minutes With...”?

No advance sign-up is required for 30 Minutes With..., however, you can use your personal agenda in to plan your attendance at any 30 Minutes With session.

• From the drop down menu select "Realscreen West".
• From the menu bar select "Content". From the drop down menu select "Agenda".
• On the left hand side there is a session legend. Select "30 Minutes With...".
• Select the 30 Minutes With session you want to attend.
• This brings up your selected session page. In the right hand corner there is a blue button labelled "Sign Up". Click on this button to select the session.
• A text box appears with a check mark notifying you that you are now signed up to this session.

How many “30 Minutes With...“ sessions can I sign up for?

There is no limit to the number of 30 Minutes With... sessions you can attend during the event.

How do I sign up for “Luncheon Roundtables”?

Selection opening date TBC.

• Click to login to your account. You will see a navigation bar at the top: Click on "My Agenda."
• A grid with open time slots will generate.
• At the top right of your agenda you will see various links. Please click on "Go to Roundtables". This will take you to the Luncheon Roundtables sign-up page.
• Single-click on the “SIGN UP” icon beside the table host you wish to attend (a maximum of 1 Roundtable).
• This brings up a dialogue box advising you that you are adding this session to your personal agenda. Click OK.
• A green checkmark will show up once you have successfully signed up with a luncheon roundtable host.

How do I sign up for “Agent One-on-Ones”?

Selection opening date TBC.

• Once in your , you will see a navigation bar at the top: Click on "My Agenda."
• A grid with open time slots will generate.
• At the top right of your agenda you will see various links. Please click on "Go to Agent: One-on-Ones". This will take you to the Agent: One-on-Ones sign-up page
• Single-click on the “SIGN UP” icon in the slot you want to attend (a maximum of 1 slot).
• This brings up a dialogue box advising you that you are adding this session to your personal agenda. Click OK.
• A green checkmark will show up once you have successfully signed up for an Agent One-on- One slot

How do I sign up for “Distribution One-on-Ones”?

Selection opening date TBC.

• Once in your , you will see a navigation bar at the top: Click on "My Agenda."
• A grid with open time slots will generate.
• At the top right of your agenda you will see various links. Please click on "Go to Distribution: One-on-Ones". This will take you to the Agent: One-on-Ones sign-up page
• Single-click on the “SIGN UP” icon in the slot you want to attend (a maximum of 1 slot).
• This brings up a dialogue box advising you that you are adding this session to your personal agenda. Click OK.
• A green checkmark will show up once you have successfully signed up for a Distribution One- on-One slot

What can I do if during sign up I didn't make it into the session I wanted?

Don't panic! We encourage you to check frequently as delegates sometimes make changes to their personal agenda, which may leave a session slot open. Also, you are welcome to check with our room monitor, located outside the speed pitching session room to see if space is available.

Can I cancel a session after I have already selected it?

Yes. To cancel a session:

• Please go to your home page and follow the instructions below:
  • Click on the green checkmark underneath the session title that you want to cancel
  • A dialogue box pops up advising you that you are requesting to remove the session from your personal agenda
  • Click yes and the session will be removed

How can I send a message to another registered delegate?

To send a message, please follow these instructions:

• Go to your home page and on the right hand side you will see “Send a message to a delegate”
• This generates your email to be composed.
• Here you can search by name or company of the delegate you wish to compose to

Where does the email go to, their personal email address or to their email?

It depends on the email preference each delegate has chosen.

Can I email more than one person at a time?

To avoid receiving unnecessary spam, you do not have the ability to send mass emails to the delegates.

Can I receive notification to my external email address, that another delegate has sent me a message?

Yes. If you want to receive a message in your personal mailbox (outlook, hotmail, etc), please follow these instructions:

• You go to your Home Page
• You will see ‘ Welcome, XXXX [My Preferences | Sign Out]’ just below the navigation tool bar.
• Click on “My Preferences”
• Click on “Message Notification Set Up”
• Here you will choose whether you will go to to check your emails or you can choose an external email address to have the notifications sent to.

How do I upload my Photo?

• Go to your home page
• Click the “My Info” tab
• Click on add photo
• Browse for your picture and select upload photo
• Resize the picture and select crop photo